Your booking status is visible in the GroundVoy app at all times and updates automatically as your ride progresses through the system. You do not need to call anyone to find out whether your booking is confirmed, where your driver is, or when to expect them. The status in the app tells you exactly where things stand.
Booking Status Definitions
| Status | What It Means | What Comes Next |
|---|---|---|
| Payment Confirmed | Your payment has been authorized and your booking is in the system. No driver has been assigned yet. | GroundVoy posts your ride to the driver network. Status moves to Finding Your Driver. |
| Finding Your Driver | Your ride has been posted to eligible licensed drivers in your area and vehicle class. The first to accept is assigned. | Driver accepts and is confirmed to your booking. Status moves to Driver Assigned. |
| Driver Assigned | A licensed driver has accepted your ride. You can see their name, vehicle, plate number, and photo in the app. | Your payment is captured. Driver details are sent to you. Status moves to En Route when your driver departs. |
| En Route | Your driver is on the way to your pickup address. Live GPS tracking is active in the app. | Driver reaches your pickup location. Status moves to Driver Arrived. |
| Driver Arrived | Your driver is at the pickup location and the complimentary wait window has started. | You board and the driver starts the trip. Status moves to In Progress. |
| In Progress | Your ride is underway. Live tracking is active in the app for the full duration of the trip. | Driver completes the trip at your destination. Status moves to Completed. |
| Completed | Your ride has ended. The final charge has been processed and a receipt has been sent to your email. | A rating prompt will appear in the app. You have 72 hours to rate your driver. |
| Cancelled - No Charge | Your booking was cancelled within the free cancellation window. No charge was applied to your payment method. | Your authorization is released. No further action is needed. |
| Cancelled - Fee Applied | Your booking was cancelled after the free cancellation window closed. A cancellation fee was charged per your booking type policy. | The cancellation fee is transferred to your driver. Any remaining authorization is released. |
| Scheduled | Your Book for Later ride is confirmed and on the schedule. Driver assignment happens closer to your pickup time, not at the moment of booking. | For rides more than 24 hours away, driver details are sent at the T minus 24 hour mark. Status then moves to Driver Assigned. |
When Your Status Does Not Seem to Be Moving
Book Now Rides
If your booking has been in Finding Your Driver for more than 10 minutes on a last minute ride, check the app for an update. GroundVoy automatically escalates unclaimed rides through the driver network and will notify you directly if we need to adjust your pickup or offer an alternative. You will not be left waiting without communication.
Book for Later Rides
The Scheduled status on a pre-arranged ride is normal. Your driver is not assigned in real time when you book days or weeks ahead. Assignment happens on a defined schedule, and you will receive your driver details before the day of your pickup. If you have not received driver information within 2 hours of your scheduled pickup, contact GroundVoy support directly through the app.