1. INTRODUCTION
Groundvoy, Inc. (“Groundvoy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our global mobility platform, including our mobile applications, websites, and related services (collectively, the “Platform” or “Services”).
This Privacy Policy applies to all users of the Platform, including Riders, Drivers, Fleet Operators, Corporate Clients, Travel Agencies, Partners, and visitors to our websites. By using the Platform, you consent to the data practices described in this policy.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other regional privacy regulations. This policy describes your privacy rights and how you can exercise them.
2. INFORMATION WE COLLECT
Account Registration Information:
Name, email address, phone number
Profile photo
Payment information (credit card details, billing address)
Date of birth (for age verification)
Government-issued ID (for Drivers and certain verification purposes)
Driver-Specific Information:
Driver’s license number and details
Vehicle registration and insurance information
Background check results and criminal history
Tax identification number (for payment processing)
Bank account details (for earnings deposits)
Ride and Booking Information:
Pickup and drop-off locations
Ride preferences and special requests
Ratings and reviews
Communication with Drivers and support
Communications:
Messages, calls, and chat conversations
Customer service inquiries and feedback
Survey responses
Location Data:
Precise GPS location (for ride matching and navigation)
Location history during active rides
Background location (when app is in background, if permitted)
Device Information:
Device type, model, and operating system
Unique device identifiers (IMEI, advertising ID)
IP address
Mobile network information
App version and settings
Usage Information:
Pages viewed, features used, and actions taken
Time, frequency, and duration of activities
Crash reports and performance data
Interaction with notifications and emails
Sensor Data:
Accelerometer and gyroscope data (for safety features)
Motion and speed data
Background check providers (criminal records, driving history)
Identity verification services
Payment processors
Social media platforms (if you connect your account)
Insurance companies and claims processors
Corporate account administrators (for business travel)
We use the information we collect for the following purposes:
3. HOW WE USE YOUR INFORMATION
Matching Riders with available Drivers
Facilitating ride bookings and payments
Providing navigation and routing
Processing transactions and issuing receipts
Enabling communication between Riders and Drivers
Improving Platform functionality and user experience
Verifying user identity and eligibility
Conducting background checks on Drivers
Detecting and preventing fraud, abuse, and security incidents
Monitoring compliance with our Terms and policies
Responding to emergencies and safety incidents
Maintaining Platform security and integrity
Responding to inquiries and support requests
Investigating and resolving disputes
Processing refunds and adjustments
Sending transactional notifications (ride updates, receipts)
Providing service announcements and updates
Sending marketing and promotional messages (with consent)
Conducting surveys and research
Complying with legal obligations and court orders
Responding to law enforcement requests
Meeting tax and financial reporting requirements
Enforcing our Terms and Conditions
Protecting our rights and property
Analyzing usage patterns and trends
Conducting market research
Developing new features and services
Creating aggregated, de-identified data for business insights
We share your information in the following circumstances:
4. HOW WE SHARE YOUR INFORMATION
Riders: We share your name, photo, vehicle details, and location with Drivers when you request a ride
Drivers: We share your name, photo, pickup/drop-off locations, and rating with Riders
Both parties can communicate via anonymized phone numbers and chat
We share data with third-party service providers who perform services on our behalf:
Payment processors (Stripe, PayPal, Adyen)
Background check companies
Cloud hosting providers (AWS, Azure)
Communication services (Twilio, SendGrid)
Mapping and navigation providers (Google Maps, Mapbox)
Analytics and monitoring services
Customer support platforms
Corporate clients (for business travel reporting)
Travel agencies and hospitality partners
Fleet operators and franchise partners
Insurance companies (in case of claims)
We may disclose information when required or permitted by law:
To comply with legal process (subpoenas, court orders)
To respond to law enforcement requests
To protect our rights, property, and safety
To enforce our Terms and policies
In emergencies to protect health and safety
In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such changes and any choices you may have.
We may share your information for other purposes with your explicit consent or at your direction (e.g., connecting with social media accounts).
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. DATA RETENTION
Retention periods vary by data type:
Account information: Retained while your account is active and for 7 years after closure
Ride history: Retained for 7 years for accounting and legal purposes
Location data: Retained during active rides and for 7 years thereafter
Payment information: Tokenized and retained for transaction history
Background checks: Retained for the duration of Driver status and 7 years after
Safety incident reports: Retained indefinitely for safety and legal purposes
Marketing data: Retained until you opt out or request deletion
You have the right to access your personal information and receive a copy in a portable format. You can download your data from your account settings or contact us at privacy@groundvoy.com.
6. YOUR PRIVACY RIGHTS AND CHOICES
You can update most of your information directly through the app or website. For information you cannot update yourself, contact our support team.
You can request deletion of your account and personal data. Note that some information may be retained for legal, safety, or business purposes even after deletion. To delete your account, use the in-app feature or contact privacy@groundvoy.com.
You can opt out of marketing emails by clicking the unsubscribe link or adjusting preferences in your account settings. You can opt out of SMS marketing by replying STOP. Note that you will still receive transactional messages related to your rides.
You can control location permissions through your device settings. Disabling location services will limit your ability to use certain Platform features, particularly ride booking and navigation.
You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality. We use cookies for authentication, preferences, analytics, and advertising.
If you are in the EU, you have additional rights under GDPR:
7. EUROPEAN PRIVACY RIGHTS (GDPR)
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority
Legal bases for processing: We process your data based on (a) contract performance, (b) legitimate interests, (c) legal obligations, or (d) consent. To exercise your rights, contact privacy@groundvoy.com.
California residents have the following rights:
8. CALIFORNIA PRIVACY RIGHTS (CCPA)
Right to know what personal information we collect and how it is used
Right to delete personal information
Right to opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
To exercise these rights, submit a request at privacy@groundvoy.com or call 1-800-GROUNDVOY. We will verify your identity before processing requests.
Users in other regions may have additional privacy rights under local laws. We comply with applicable privacy regulations in all jurisdictions where we operate. Contact privacy@groundvoy.com for information about your specific rights.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
9. DATA SECURITY
Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication mechanisms
Network security and firewall protection
Employee training on data protection
Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Groundvoy operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.
10. INTERNATIONAL DATA TRANSFERS
When we transfer personal data from the European Economic Area (EEA) or the UK to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally approved mechanisms.
By using the Platform, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian.
11. CHILDREN’S PRIVACY
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information. If you believe we have collected information from a child, please contact us at privacy@groundvoy.com.
The Platform may contain links to third-party websites, services, or integrations (such as social media platforms, payment processors, or mapping services). This Privacy Policy does not apply to those third-party services.
12. THIRD-PARTY SERVICES
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use. When you interact with third-party services through our Platform, those third parties may collect information about you in accordance with their own privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
13. CHANGES TO THIS PRIVACY POLICY
Updating the “Effective Date” at the top of this policy
Sending an email notification to your registered email address
Displaying a prominent notice in the app or on our website
Your continued use of the Platform after we make changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. CONTACT US
Groundvoy, Inc.
Data Protection Officer
1621 Central Ave #60456
Cheyenne, WY 82001
United States of America
Email: privacy@groundvoy.com
Phone: 1-800-GROUNDVOY (1-800-476-8639)
Website: www.groundvoy.com/privacy
For EU/UK data protection inquiries:
Email: eu-privacy@groundvoy.com
EU Representative: [To be appointed as required under GDPR Article 27]
BY USING THE GROUNDVOY PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.